Customer Service

Email is the most efficient way to get your questions answered regarding orders at info@tribesoftheheart.com.


Shipping & Delivery

All online orders must be paid with a credit card. We accept American Express, Visa, MasterCard and Discover. Please note: Your billing address must match the billing address of the credit card used for purchase.

We ship anywhere in Canada, the United States and most international countries.

Once your order is complete, it will be shipped within 2-3 business days. If you need your jewelry in a hurry please contact us and we will do our best to accommodate your request. If there is a delay for any reason, you will be contacted immediately.

All orders are shipped Canada Post Xpresspost or Canada Post Tracked Packet unless otherwise specified. We offer free shipping for orders over $150. International Shipping is via Canada Post Tracked Packet Int'l.

Once you have placed your order you will receive a confirmation email with an invoice and tracking information.

If you have any questions regarding the payment or shipment of your order, contact us at info@tribesoftheheart.com.


Payment Information

Customers are not required to create an account in order to access and shop online at tribesoftheheart.com, however you are required to provide specific personal information for processing payment and the shipment of purchased items. The information you provide pertains to your name and billing address associated with the card used in the purchase and the shipping information for the order. Any information retained by tribesoftheheart.com is only used to process payment, ship your order and contact you regarding your order if necessary.

Tribes of the Heart and tribesoftheheart.com will not share any information you provide during the use of this site to any third parties, except when required by law, be it regulation, warrant, subpoena or court order.

Returns & Exchanges

Tribes of the Heart will accept items purchased from tribesoftheheart.com for store credit only within 21 days of purchase. Items returned must be in a new condition with tags in place.

Items received as gifts from our on-line store can be returned for store credit on our website.

Exchanges are subject to shipping charges.

If your item needs repair within the first year, it is free of charge. If the item was purchased over a year ago, it is subject to a repair and shipping fee.

Due to the one of a kind nature of many of our pieces, we cannot guarantee we can repair every piece as it was originally made. For any questions regarding this please email info@tribesoftheheart.com.


Jewelry Care

Each piece of Tribes of the Heart jewelry is hand-crafted, using unique stones, beads and leather, all of which requires delicate handling. After each wear, gently wipe with a soft jewelry cloth and lay flat to store.

Avoid getting your item wet. Leathers and certain metals can change colour with wear and when exposed to chemicals such as pool and sea water, hair spray, perfume and lotions. It's recommended to put your jewelry on last to minimize the contact with these chemicals.